Realize that employees and the customers both have to be engaged, at the same time, to move your business forward for sustainable success.

The simple truth is that technology is still a poor substitute for human interaction.

Customers are speaking to you implicitly via their behavior, captured in the footprints they leave behind in your systems.

To paraphrase Einstein, insanity is expecting employees to do one thing while rewarding them for doing something else.

If you give customers a chance, they’ll communicate with you in many ways.

Make it stop, " Vincent murmured, coming out of sleep and pulling the blanket over his head. "I think your mutt is howling for you.

Coach told me once, when I was too busy screwing around to pay attention that the only way he could get through to me, make me hear him was to spell everything out. I wanted you to hear me.

Go forth and let the magic happen.

Effective teacher support in my mind is the same thing as effective management. Our teachers need strong management, just like anyone in any profession.

The first Polaroid ever took of someone in my family was my son when he was about four years old.

​Life is a series of highs and lows. The trick is to tip the balance in your favor by following your heart and taking some risks.

It's a plastic surgeon you need, not a doctor

Of the good things given between man and man, I say that a neighbor, true and loving in heart, to neighbor is a joy beyond all things else.

The issues and challenges surrounding nuclear non-proliferation are continuously evolving. Theyve changed dramatically at several junctures in recent memory.

I remember all the important fights. Vividly. In detail.