Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.

Leaders don't create followers, they create more leaders.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

If a window of opportunity appears, don't pull down the shade.

The greatest difficulty in the world is not for people to accept new ideas, but to make them forget old ideas.

The leaders who work most effectively, it seems to me, never say 'I'. They don't think 'I'. They think 'we'; they think 'team'.

Celebrate what you want to see more of.

Excellence is not an aspiration. Excellence is what you do in the next five minutes.

Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it...only business people think it isn't necessary to train.

The thing that keeps a business ahead of the competition is excellence in execution.

Stop being conned by the old mantra that says, 'Leaders are cool, managers are dweebs.' Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!

Four rehabs meant a fifth was somewhere down the road.

I leave it to be settled, by whomsoever it may concern, whether the tendency of this work be altogether to recommend parental tyranny, or reward filial disobedience.

Entrepreneur, if you're going to start up, make sure you start up with excellence in mind”.

Few things can help an individual more than to place responsibility on him, and to let him know that you trust him.

I have learned yet again (this has been going on all my life) what folly it is to take any thing for granted without examining it skeptically.

Free the snow globes!

You don't have to worry about the future, you don't worry about the past - you just explode.

I think of my books now as suspense novels, usually with a love story incorporated. They're absolutely a lot harder to write than romances. They take more plotting and real character development.

Passion kept one fully in the present, so that time became a series of mutually exclusive 'nows.'

If we play to first time Blink 182 listeners, it's good they are listening to us and not the Backstreet Boys. Old Fans or new fans, it's all the same to us.