Respond to your customer's dissatisfactions with precision and power.

Looks do count. Deliver visually stunning merchandising. Engage at the point of sale. Help consumers shop with their eyes.

Our most exciting discoveries come from studying anomalies. The once-in-1000 occurrence is worth getting detail on.

Functional goods sold en masse earn a good return but breakthrough profits come from satisfying emotional needs.

I admire many entrepreneurs. They bring energy, excitement, youthful enthusiasm. What they lack in process, they make up for in gumption.

The Golden Rule works. It really does. Treat people the way you want to be treated. Kindness begets kindness.

Curiosity is the greatest source of ideas, retail revolutions, and insights.

All companies have many opportunities. Strategy is about allocation of resources and priorities.

Completely understand the customer by seeking an intense, complete and empathetic understanding.

Don't ask your customers what they want. This rule is based on the view that they probably don't know. You have to fully understand them, the context for their needs and their major dissatisfactions.

Consumers are time constrained, budget restricted and less loved than they would like. Give them a wonderful experience and they will share it. Capture their soul and win big time.

Great stories build relationships and make people care. Those two things are necessary to change anything.

To dare to live alone is the rarest courage since there are many who had rather meet their bitterest enemy in the field than their own hearts in their closet.

Friendship is tested in the thick years of success rather than in the thin years of struggle.

It's ecstasy when you're laying down next to me.

I don't care much about my personal record. I just want to be able to pitch in the playoffs.

The Jewish people have to get rid of their fears so they see the positive things and they need to dare to look at the world through their Judaism.

Lust is not the worst thing. It is because any day, any time, lust may turn into love that we have to avoid it. And when we love our sin then we are damned indeed.

I'm a tech geek. Whenever I read about something new, I think to myself, How can I take this and make it black?

Laurel crowns cleave to deserts And power to him who power exerts; Hast not thy share? On winged feet, Lo! it rushes thee to meet; . . .

As a kid, I had a lot of energy; but the ballet lessons made me calm - this pleased my mother.