See and be seen. Get out of your office, walk around, make yourself visible and accessible.

Take good care of your employees, and they'll take good care of your customers, and the customers will come back.

It's the little things that make the big things possible. Only close attention to the fine details of any operation makes the operation first class.

Motivate them, train them, care about them, and make winners out of them... they'll treat the customers right. And if customers are treated right, they'll come back.

Great companies are built by people who never stop thinking about ways to improve the business.

Good timber does not grow with ease; the stronger the wind, the stronger the trees

Take care of your people and they will take care of your customers.

Customer needs may vary, but their bias for quality never does.

Eliminate the cause of a mistake. Don't just clean it up.

Entrepreneurs are never satisfied. They want to do things better. They strive for perfection and use all the ingenuity to their command to achieve it.

It's more important to hire people with the right qualities than with specific experience.

If you don't break your own standards, you will not reach new heights and levels. It is by stretching our limits that we move beyond boundaries. Keep improving!

To stop being a victim, you have to stop thinking like a victim.

I would plead into the darkness, where are they, bring them back

Fallen leaves lying on the grass in the November sun bring more happiness than the daffodils.

I learned working with the negatives could make for better pictures

I had to beat the bags, big time, I had to get out into the den and start screaming and move it through my body.

What is left over if I subtract the fact that my arms goes up from the fact that I raise my arm?

To label family planning and legal abortion programs "genocide" is male rhetoric, for male ears.

Does management resist the institutional imperative?

Trying to hit Sandy Koufax was like trying to drink coffee with a fork.