Selecting the right person for the right job is the largest part of coaching.

Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.

In a true zero-defects approach, there are no unimportant items.

Quality has to be caused, not controlled.

The cost of quality is the expense of doing things wrong.

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

When you're out of quality, you're out of business.

If we deliver on time, but the product has defects, we have not delivered on time.

Making a wrong decision is understandable. Refusing to search continually for learning is not.

Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.

Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

Many people say that time heals all wounds, but that simply is not true. People can become more bitter, arrogant and spiteful with age.

Your former friend Luke " Poseidon corrected. "He once promised things like that. He was Hermes's pride and joy. Just bear that in mind Percy. Even the bravest can fall.

The modern man thinks that everything ought to be done for the sake of something else, and never for its own sake.

For a long time, I'd been vaguely fascinated by the idea that Charles Lindbergh flew the Atlantic and Babe Ruth hit 60 home runs in the same summer.

The things that I loved were very frail. Very fragile. I didn't know that. I thought they were indestructible. They weren't.

...The greatest bulwark of capitalism is militarism.

I hate books; they only teach people to talk about what they don't understand.

Not being a poet, I prize truth above beauty.

My face becomes a Picasso sketch, my body slicing into pieces.

When you have writers who recognize they're making a wrong turn and correct it, I knew I was in good hands.