Service Excellence eats discount and rebate for breakfast.

Perception is reality.

Alles ist Service und ohne Service ist Alles nichts.

Leaders always look twice – because sometimes it is good from far but far from good – at a second look.

First class Manager hire first class leader, second class Manager hire third class manager and third class manager fire first class leader.

The best Products are customized not standardized.

You are what happiness means to me. And I would rather have today with you than forever with anyone else.

I guess when you’re trying to find all the parts of yourself, it’s difficult to be with someone who’s already fully intact.

If you have any image of what the Truth is, slay it immediately because that's not it.

To break and be able to grow together again in a better way: that is the difficult art.

We even refuse to be our true self with God- and then wonder why we lack intimacy with him.

I was never more alive than when the Dark Passenger was driving.

I listen to music constantly while writing.

I freely admit that I am a bit of a misfit.

I have been practising since I was 4 or 5 years old, but that wasn't really practice. I was just having fun.... I just loved to play hockey.

The irony is that musical artists have enormous public voices, but behind the scenes we're voiceless, actually.