Service is the ultimate edge. Keep it sharp.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Music is the universal language of mankind.

The biggest challenge in business isn’t your competition, it's what goes on inside your own head.

Anything that elicits an immediate nod of recognition has only reconfirmed a prejudice.

Humanity needs dreams to be able to survive the miseries of daily existence, even if only for an instant.

I don't see myself as a diva at all.

As a guitar player, you can gravitate to the blues because you can play it easily. It's not a style that's difficult to pick up. It's purely emotive and dead easy to get a start with.

You're the one who held me up Never let me fall

Jordan has a strange, haunting beauty and a sense of timelessness. Dotted with the ruins of empires once great, it is the last resort of yesterday in the world of tomorrow. I love every inch of it.

The process may seem strange and yet it is very true. I did not so much gain the knowledge of things by the words, as words by the experience I had of things.

Let us see whether it is the New Order or me who will be the loser before Indonesian history. I have won. The New Order has fallen and my writings have been translated into 40 languages.