Service skills are the foundation for your success.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Creativity is a state of mind, a way of being, and it comes from a sacred place within.

God transcends even the undertakings of evangelical theologians.

What a grand thing, to be loved! What a grander thing still, to love!

I love going to writers' colonies in pastoral settings where there's nothing to do, but either walk around or read a book or work on your book.

I never say "get like me". I would hate for my competition to be on my level. In fact, stay exactly with what your doing.

There is a very good thing about hating evil. If you hate evil, that's all you will hate

People who do not take charge of their lives are lathi-charged by time.

When you’re sitting in a dark room, you can either sit and curse the darkness—or you can light a candle.

There's a humble beauty about listening to period instruments that I like.

You've got to take risks if you want to find love.