Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

Never allow the ill-thoughts of people stop you from pursuing your goals and dreams.

You leave home to seek your fortune and when you get it you go home and share it with your family.

And let me die suddenly, to be born again in the revelation of beauty....And the revelation of beauty is the wisdom of the ancestors.

Sometimes, if I am not careful, and I stare too long at a flower, it shrivels and dies.

The unnatural and the strange have a perfume of their own

I don't like to think of my readership as "fans," a word which has always suggested a kind of power relationship I'm uncomfortable with.

More than guided missiles, all the world needs guided men.

I think one of the things I was most interested in finding out was how differently we approached our work. And my reality was that we didn't approach it very differently at all, which was funny.

I did not have to believe. I only had to wonder.

If world leaders decide to [meet the Millennium Development Goals], I think it can be done by 2015...The question is, is there a political will to make this investment?