Silent customers can be deadly. Encourage them to complain.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Freedom of the press is limited to those who own one.

Time is a currency you can only spend once, so be careful how you spend it.

The gem cannot be polished without friction nor man perfected without trials.

Vanity dulls the senses.

Let us, therefore, not be weary of well-doing; for we shall reap an eternal harvest of comfort, if we faint not.

Curb Your Enthusiasm, is not so much about Hollywood. It's more about Larry's weaknesses.

Nobody remembers who was the richest toga salesman in Rome.

The truth is I've been doing Kickstarter before there was Kickstarter; there was no Internet. Social Media was writing letters, making phone calls, beating the bushes.

Well, I have a lot of food references in my work.