Six Sigma is a quality program that, when all is said and done, improves your customers' experience, lowers your costs, and builds better leaders.

I might not be the brightest bulb in the chandelier, but I'm pretty good at getting most of the other bulbs to light up.

Be candid with everyone.

Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.

Change before you have to.

If you don't have a competitive advantage, don't compete.

Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.

On the face of it, shareholder value is the dumbest idea in the world.

Shareholder value is a result, not a strategy . . . Your main constituencies are your employees, your customers and your products.

If the rate of change on the outside exceeds the rate of change on the inside, the end is near.

Willingness to change is a strength, even if it means plunging part of the company into total confusion for a while.

Throughout it all, you are still, always, you: beautiful and bruised, known and unknowable. And isn't that - just you - enough?

True love cannot be found where it does not exist, nor can it be denied where it does

Life is not always what you think it should be. Sometimes life turns out different.

Laughter brings out the child in all of us.

There is a microscopically thin line between being brilliantly creative and acting like the most gigantic idiot on earth.

We wanted a name that people would remember and get pissed off about. Nothing too deep, believe me.

The only way to overcome sadness is to consume it.

There are three things we need to do for a band. We need to make a great record; we need to get the record played; and we need to find an audience for the live shows.

It's an act of faith to be a writer in a postliterate world.

The best way to honor someone who has said something smart and useful is to say something back that is smart and useful. The other way to honor them is to go do something with what you learned.