Slowness to change usually means fear of the new.

Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.

In a true zero-defects approach, there are no unimportant items.

Quality has to be caused, not controlled.

The cost of quality is the expense of doing things wrong.

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

When you're out of quality, you're out of business.

If we deliver on time, but the product has defects, we have not delivered on time.

Making a wrong decision is understandable. Refusing to search continually for learning is not.

Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.

Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

Literature is the art of writing something that will be read twice.

It was one of the many rules in the kennel, rules that didn't always make sense, or even seem important, until some situation drew the lesson out.

We must be careful that the people who make $5,000 a year are not pitted against those that make $25,000 a year by those who make $900,000.

If I'm interrupted, it's just a minor inconvenience, but not a disaster, because it's easy to get back where I was: that is, the paint has not changed consistency; the light has not moved.

We are at war, and our security as a nation depends on winning that war.

It is an anomaly that we can split the atom, but we are nearly powerless to persuade each other to embrace justice.

I really like to cook and have dinner parties and I like to clean, it really clears my head and it makes me feel good to keep my home as a comfortable place.

Satan wants anxiety to hinder us from becoming effective servants of Christ.

I would like to do something really big and then something really small, and see what it's like to work in that way, but in front of a live audience.

Jealousy, which serves the struggle for survival, can deteriorate into the envy which draws defeat even from victory.