Sometimes we become so expert in our own domain, we forget that customers may be less familiar.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Leaders today should be more conductors than solo artists.

What is it that makes you so angry, bothers you so deeply, that you're compelled to act?

Sons of a revolution fight for liberty. They give blood, flesh, limbs, their very lives. But daughters . . . we sacrifice our eternal souls.

Basic services such as electricity have never been worse and the economy of Arab Iraq is in ruins.

The public's appetite for frothy, flippant blondes has waned, but Paris Hilton still fascinates me.

No man can fully understand the meaning of love unless he’s owned by a dog.

I was born in 1942, so I was mainly aware of Howard Hughes' name on RKO Radio Pictures.

Where passion leads or prudence points the way.

You, God, made yourself lowly and small to make us great!

Because of their enmity you will be left alone. They will cast you out and forsake you.