Stamping out fires is a lot of fun, but it is only putting things back the way they were.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Improve quality, you automatically improve productivity.

The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.

It used to be said "Build it and they will come, " now it is "Build it and bribe them in".

Brand is much more than a name or a logo. Brand is everything and everything is brand

Sometimes we feel the loss of a prejudice as a loss of vigor.

If writing novels is like planting a forest, then writing short stories is more like planting a garden.

It is you who makes me see what I really am.

We lose all that time which we might employ better.

It is a dream of mankind to fly like a bird.

You’re able to accomplish anything you set out to accomplish.

My meeting you was no coincidence. It's more than that!

I've been really lucky to have a lot of cool people and to be around a lot of cool celebrities that I've got to learn from.