Survival in the demand economy depends on and requires experimentation, risk taking, and trial and error.

What I've come to realize is that emotional intelligence, which I define as buoyancy, was the only way I knew how to lead, and is, in my option, the only way to inspire real change.

As buoyancy is not contrary to other characteristics of leadership, including decisiveness, accountability and performance standards, I don't ever think it can be self-defeating.

The secret is to be prepared, to draw on the strengths of the people around you, and most importantly, to instill confidence that your team will step up and find a solution.

At the end of the day it's really easy to be a great leader when things are going well. The real test, whether or not you believe in being an emotionally intelligent leader, is when things go wrong.

As a sensitive and highly intuitive person in the command-and-control corporate world, I always felt miscast.

Mandela stands alone in possessing all of the qualities of other great men, but has one quality which is transcendent... his ability to forgive and to place others above himself.

My grandfather used to say to me when I was a boy, "Getting knocked down is no big prize - it's getting up that's the real trick." I couldn't agree more.

True buoyant leaders can never communicate in percentage points, or charts and figures. First and foremost, they must be storytellers, communicating with their hearts, not heads.

Maintaining patience, being generous, and helping your peers takes time, and no small amount of emotional fortitude. But it brings an exponential difference in your team's ability to problem-solve.

As I was coming up in business, screwing up was not an option in any form.

A thinker sees his own actions as experiments and questions--as attempts to find out something. Success and failure are for him answers above all.

The heart is the only broken instrument that works.

It hurt to think that a boy would not have him at his value of himself.

The American people are growing extremely unhappy with establishment politics, with establishment economics, and you know what else? Even with establishment media.

How are you coming into the effect? How are you getting out?

Reports about very innocent people being thrown into detention, where they could be held for years without any representation or charges, is distressing.

A lot of people are kind of depressed. I'm happy some of the time, and some of the time I'm not.

Hunger is not an issue of charity. It is an issue of justice.

Why should we pay so much attention to what the majority thinks?

The science of loving, yes, that's the only kind of science I want I'd barter away everything I possess to win it.