Swim upstream. Go the other way. Ignore the conventional wisdom.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

Live simply. Deepest joy is like a flower....beautiful in essence.

A gentleman is man who can disagree without being disagreeable.

When you become a sannyasin, I initiate you into freedom, and into nothing else... I am destroying your ideologies, creeds, cults, dogmas, and I am not replacing them with anything else.

I have made tremendous efforts to work in a darker register and express the sinister and tragic quality of the place, given my natural tendency to work in light and pale tones.

Days are like years in the love of the young, when no bar, no obstacle, is between their hearts,--when the sun shines, and the course runs smooth--when their love is prosperous and confessed.

I love furniture. And I thought, why are we not seeing who's making the cool new coffee table and these new designs that come out?

The number of illegal firings tripled during the [Ronald] Reagan years. It was at that time that you started getting these companies that specialized in how to destroy unions.

I always have been optimistic about humanity's future. Always. Even at the most dismaying of times.

Christendom has done away with Christianity without being quite aware of it.