Take an expansive view of the consumers needs and expand beyond your current boundaries.

Looks do count. Deliver visually stunning merchandising. Engage at the point of sale. Help consumers shop with their eyes.

Our most exciting discoveries come from studying anomalies. The once-in-1000 occurrence is worth getting detail on.

Functional goods sold en masse earn a good return but breakthrough profits come from satisfying emotional needs.

I admire many entrepreneurs. They bring energy, excitement, youthful enthusiasm. What they lack in process, they make up for in gumption.

Respond to your customer's dissatisfactions with precision and power.

The Golden Rule works. It really does. Treat people the way you want to be treated. Kindness begets kindness.

Curiosity is the greatest source of ideas, retail revolutions, and insights.

All companies have many opportunities. Strategy is about allocation of resources and priorities.

Completely understand the customer by seeking an intense, complete and empathetic understanding.

Don't ask your customers what they want. This rule is based on the view that they probably don't know. You have to fully understand them, the context for their needs and their major dissatisfactions.

I tend to foster drama via bleakness. If I want the reader to feel sympathy for a character, I cleave the character in half, on his birthday. And then it starts raining. And he's made of sugar.

On the rare occasions I go to the gym, I prefer silence.

Nothing is more important than my egomania!

So with my luck, I'll never make it in time to save the boy in the forest because my hair will have snagged on a tree branch a mile back.

I definitely went through a period when I was a teenager when every girl was 'The One' and every break-up was the 'Worst Thing That Had Ever Happened.'

'You ain't got any tobacco,' he said scornfully to Bunyip Bluegum. 'I can see that at a glance. You're one of the non smoking sort, all fur and feathers.'

The people are grown very wild and loose in their morals.

I'd never planned on being a model.

Dreams are constructed from the residue of yesterday.

They are sick that surfeit with too much, as they that starve with nothing.