Take the best out of everything and adapt it to your needs.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

In adversity remember to keep an even mind.

In truth, politeness is artificial good humor, it covers the natural want of it, and ends by rendering habitual a substitute nearly equivalent to the real virtue.

A balanced diet may be the best medicine. I was eating too much good eats. But people consider that part of your job, you know? Eat. And I do!

Our weird problem is an abundance of resources and a shortage of hard economic reasons not to use them.

There is one fact that can be established. The only phenomenon which, always and in all parts of the world, seems to be linked with the appearance of writing

By the time the traditionally male lexicographers become interested in looking at fashion words, their origins are lost in the mists of time.

I don't think the only place to fight for freedom is in the halls of Congress.

I've got to where I've always wanted to be. I just feel more myself, and I've learned not to care what other people think. It's happened slowly, very slowly. But I did it.

Shut up and say something.

No matter what you achieve in life, you're always wondering, 'Is there something I should be doing? Is there something I'm missing?