Teach your employees how to build relationships with your customers.

Considered your brand a life experience.

A brand should take into account the customer’s total shopping experience—every contact point is important and should be in accord with the customer expectations.

The world’s most powerful business tool is also the most misunderstood. The e-factors are all about feelings not figures and feelings rule all buying decisions!

Does your marketing promote the difference between good and bad or better and best?

The only way to have great customers is to be one.

You can’t afford not to manage your brand.

Mindset fuels behavior... Great lives, great relationships, great businesses, and great love stories are cultivated from within.

Mothers are the ultimate executives. Instead of raising profits they are raising humanity.

Success is a mindset just as failure is, but they can never coexist in the same mind.

Find yourself, and once you do never let go

Everything is a hero: A lighthouse which gives light to us

No more misquoted forms, lost invoices, redundant entries, missing checks, or delays caused by incomplete paperwork.

I would choose freedom over comfort every time.

America does not at the moment have a functioning democracy.

I'm probably always guilty for rooting for a long series. Not either side - I don't really care who wins the game, but it makes for more compelling TV the more games you go deeper into a series.

Friendship should be surrounded with ceremonies and respects, and not crushed into corners.