Tend your own garden: savor the blossoms, trim the weeds.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

If doctors are paid the same salary as bus drivers, community would not be crazy about making their children doctors

Percy: I thought I’d lost my mom forever, and I was stuck on a hill in a thunderstorm fighting this huge bull dude while Grover was passed out wailing. “Food!” It was terrifying, man.

Hate springs from fear. Violence is released hatred. Behind every hateful crime and act of human brutality is an admission of fearfulness.

You're never going to learn something as profoundly as when it's purely out of curiosity

I just heard a story from someone the other day where somebody was beaten up by Christians for wearing one of our shirts. Of course, that's a very Christian thing to do.

It was unbearable, and he thought again, 'How unhappy I am!' and became happier.

This whole thing called the internet and all this other kind of stuff is about to go crazy. It's all going to change. But, you know what's not going to change? The talented people.

I think any entertainer just sort of goes along with whatever comes along.

Love is the energizing elixir of the Universe, the cause and effect of all Harmony.

I know it's my fault I should've gave more.