Testimonials describe what has been, and are a promise of what is to come.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

The vast majority of Jews killed in the Holocaust never saw a concentration camp.

Nothing consoles and comforts like certainty does.

Happiness leaves such slender records

Each sunrise brings a new day with new hopes for a new beginning.

I pity people who do not care for Society. They are poorer for the oblation they do not make.

To choose ways of not acting was ever the concern and scruple of my life.

In man's life, time is but a moment; being, a flux; sense is dim; the material frame corruptible; soul, an eddy of breath; fortune a thing inscrutable, and fame precarious.

When you forget yourself and your fear, when you get beyond self-consciousness because your mind is thinking about what you are trying to communicate, you become a better communicator

True Christianity today is not different from primitive Christianity ... She remains what she has been since her foundation: always the same.

If you look at anyone who has achieved great success and wealth, people like Warren Buffett, Oprah Winfrey, or Lance Armstrong, they have all focused intensely in order to win.