Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.

Truth builds trust.

For every dilemma, find at least three or four possible solutions. The creative process leads to better results.

Moods can be contagious. Don't catch or spread a bad mood.

Notice the difference between being in control and needing control.

When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.

Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.

When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely.

People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.

Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.

When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.

The easiest way is not always the best way

There can be no one better than yourself, so be the best version of you because no one is born to represent another.

Wouldn’t you like to arrive to any event or situation with a sense of confidence and ease that things are as they need to be?

If the facts are against you, argue the law. If the law is against you, argue the facts. If the law and the facts are against you, pound the table and yell like hell

We are buried when we're born. The world is a place of graves occupied and graves potential. Life is what happens while we wait for our appointment with the mortician.

Instead of noblemen, let us have noble villages of men.

He who understand my music will remain free from the miseries that the other men are dragging with them .

The true use of history, whether civil or military, is not to make man clever for the next time, it is to make him wise forever.

Candidate Obama promised to fundamentally transform America and that's one promise he has kept. Turning a shining city on a hill into a sinking ship.

As human beings are also animals, to manage one million animals gives me a headache.