The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

The universe is full of doors.

We are not victims of aging, sickness and death. These are part of scenery, not the seer, who is immune to any form of change. This seer is the spirit, the expression of eternal being.

I don't work on longevity, I work on keeping people healthy.

I've never thought in terms of 'men do this' and 'women do that.'

If you believed more in life you would fling yourself less to the moment.

American art, like the American language and American education, was as far as possible sexless.

I believe strongly that we should have nominees to the United States Supreme Court based on their qualifications rather than any litmus test.

Philosophy is nothing but discretion.

I think there has always been an obsession with youth and beauty. What's missing is the equal obsession with respect for…older people…and their wisdom and knowledge and courage.

Who cares who gets the last shot or scores the most points? Who cares who gets the credit? If we win, we're all winners.