The best advertising is done by satisfied customers.

Marketing is not the art of finding clever ways to dispose of what you make. It is the art of creating genuine customer value.

The sales department isn’t the whole company, but the whole company better be the sales department.

The art of marketing is the art of brand building. If you arenot a brand, you are a commodity. Then price is everything and the low-cost producer is the only winner.

Marketing takes a day to learn. Unfortunately, it takes a lifetime to master.

There is only one winning strategy. It is to carefully define the target market and direct a superior offering to that target market.

It is no longer enough to satisfy your customers. You must delight them.

It is more important to do what is strategically right than what is immediately profitable.

The successful salesperson cares first for the customer, second for the products.

Companies pay too much attention to the cost of doing something. They should worry more about the cost of not doing it.

The most important thing is to forecast where customers are moving, and be in front of them.

Democracy cannot succeed unless those who express their choice are prepared to choose wisely. The real safeguard of democracy, therefore, is education.

I leave such ventures ti you younger men with the fever of life still in your blood.

What begins at the water shall end there, and what ends there shall once more begin.

Women are frightening. If you get to 41 as a man, you're quite battle-scarred.

Never write more than two pages on any subject.

Rebecca Goldstein is a rare find among contemporary novelists: she has intellectual muscle as well as a tender emotional reach.

Objects in pictures should so be arranged as by their very position to tell their own story.

We are growing serious, and, let me tell you, that's the very next step to being dull.

The most poisonous source in any kitchen is a chef's ego.

The good we get from art is not what we learn from it; it is what we become through it.