The best listener is the one who really cares about the other person.

Choose to deliver amazing service to your customers. You'll stand out because they don't get it anywhere else.

Make it easy for your customers to do talk to you.

I just want you to know that you’re very special… and the only reason I’m telling you is that I don’t know if anyone else ever has.

One way or another we are all biased, but still we have the modern cortical capacity to choose whether or not to let the harmful biases dictate our behavior.

There is nothing more uncommon than common sense.

Work accomplished means little. It is in the past. What we all want is the glorious and living present.

It is sound judgment to hope that in the not too distant future we shall be competent to understand so simple a thing as a star.

I'm sure that the standard of public morality we've helped build will force government in Canada to approve complete health insurance.

Do we root for Michael Corleone in the 'Godfather' films? I think so, even if he is a monster.

You praise, in three hundred verses, Sabellus, the baths of Ponticus, who gives such excellent dinners. You wish to dine, Sabellus, not to bathe.

What is that in his hand?" "A cleaver. As in-" "Butcher's knife." "You got it." "I hope not." "He does not look happy." "Are you sure it's a he?" "I don't want to know.

My new year's resolution is definitely to quit smoking. I need to do it.