The best way to improve perspective taking is to see users up close.

Given the increasing diversity among customers and employees, organizations that attend to cultural intelligence are more successful.

Culturally intelligent innovation begins with changing our impulse from Why can't you see it like I do? to Help me see what I might be missing!

Developing an explicit decision-making process upfront for how you will make that decision will help alleviate conflict and gridlock when you actually need to decide.

Minimization is what happens when we take the "world is flat" idea too far...and act as if people everywhere are the same (and thereby minimizing the differences).

I never expected my graduate degrees to give me all the practical how-to's that can perhaps only be learned through the school of hard knocks.

Culturally intelligent leaders will not assume they know what will build trust with clients or staff. Instead, they'll discover what's most important for communicating and building trust.

Becoming a culturally intelligent innovators starts with something as basic as exercising self-control.

The more diverse your team, the better you'll be at identifying what a diversity of users perceive as problems.

Trust is consistently seen as a make or break component of innovation - particularly because the freedom to fail is an important part of innovation.

Most people probably become more jaded the longer they work in the world of work.

Sad but true: individual intelligence probably peaked in the Upper Paleolithic, and we have been self-domesticated creatures ever since

Comedy Born :) When Tragedy Happens :(

In all fairness to Secretary [Hillary] Clinton I want you to be very happy. It's very important to me.

Weaknesses of character are normally shown in a game of chess.

I love the night passionately... I love it with all my senses: I love to see it, I love to breathe it in, I love to open my ears to its silence, I love my whole body to be caressed by its blackness.

If you're playing against the Australians, you don't walk.

I do tend to play characters that have a lot of costume and hair change. I sort of like the change of physicality thing.

As you get older, there are different types of roles in people's lives at certain ages.

The freedom to create is somehow linked with facility of access to those obscure regions below the conscious mind.

The problem is not software 'friendliness'. It is conceptual clarity. A globe does not say, 'good morning'. It is simple and clear, not 'friendly'.