The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

I always felt that the great high privilege relief and comfort of friendship was that one had to explain nothing.

I think we all have a lot of darkness in our bellies. As an actor, the challenge of tapping into that, reaching down into that sadness or anger, is very therapeutic.

Going through a long legal battle is not what you sign up for as a fighter.

Really interesting novels, they always are so demanding of you on some level that you don't fall asleep.

Some believe strongly that each Christian may have his own guardian angel assigned to watch over him or her.

If you insist on disavowing that which is ugly about what you do, you will never learn from your mistakes.

I'm just being who I am and expressing myself as everyone else does.

Amory: I love you. Rosalind: I love you- now.

(The Tao) is always present and always available. . . . If you are willing to be lived by it, you will see it everywhere, even in the most ordinary things.

I am humble enough to recognize that I have made mistakes, but politically astute enough to know that I have forgotten what they are.