The bottom line is a by-product of taking care of your main product - your customers.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Had I been injured on the freeway and not in combat, it is likely that I would be bankrupt even though I had medical insurance through my civilian employer.

Light quirks of music, broken and uneven,Make the soul dance upon a jig to Heav'n.

One is entitled to say without qualification that the correlation between prior judicial experience and fitness for the Supreme Court is zero.

You think I was born rich? I've worked really hard. You have no idea.

Only if there's an outbreak of the bubonic plague.

The bitter attacks I faced were far worse than any fighter I ever faced in the ring. The caustic remarks, the threats to injure me, the shots at my character-fighting those were my toughest battle.

If you have a lot of sweetness and quirkiness, someone's got to have a little bit of bite against that.

He alone has the right to break, for He alone has the power to mend.

The function of memory is not only to preserve, but also to throw away. If you remembered everything from your entire life, you would be sick.

I don't think the emotional quality is the defining quality of the music but it's definitely something that people have picked up on a lot