The choices we make define our future.

Looks do count. Deliver visually stunning merchandising. Engage at the point of sale. Help consumers shop with their eyes.

Our most exciting discoveries come from studying anomalies. The once-in-1000 occurrence is worth getting detail on.

Functional goods sold en masse earn a good return but breakthrough profits come from satisfying emotional needs.

I admire many entrepreneurs. They bring energy, excitement, youthful enthusiasm. What they lack in process, they make up for in gumption.

Respond to your customer's dissatisfactions with precision and power.

The Golden Rule works. It really does. Treat people the way you want to be treated. Kindness begets kindness.

Curiosity is the greatest source of ideas, retail revolutions, and insights.

All companies have many opportunities. Strategy is about allocation of resources and priorities.

Completely understand the customer by seeking an intense, complete and empathetic understanding.

Don't ask your customers what they want. This rule is based on the view that they probably don't know. You have to fully understand them, the context for their needs and their major dissatisfactions.

A bold heart is half the battle.

If you can talk brilliantly about a problem it can create the consoling illusion that it has been mastered.

I can't remember all the times I've tried to tell myself to hold on to these moments as they pass

I'm asking you in your sermons to do the work of the Lord here on earth. I ask for your help in getting that message out urgently tomorrow.

Intelligence in chains loses in lucidity what it gains in intensity.

The reason I'm patriotic about Scotland is because I think it's been dealt a really hard hand. It's marketed the world over as . . . haggis . . . bagpipes. But no one ever puts anything back into it.

According to the universal laws, the magician will form his own point of view about the universe which henceforth will be his true religion.

Works of art are viewed by people. They are heard by people. They are felt by people. They are not just the fodder of a close-knit group of initiates. They are the soul food of all people.

To himself everyone is immortal; he may know that he is going to die, but he can never know that he is dead.

A lot of composers I know hate temp scores because people get attached to them.