The cost of quality is the expense of doing things wrong.

Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.

In a true zero-defects approach, there are no unimportant items.

Quality has to be caused, not controlled.

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

When you're out of quality, you're out of business.

If we deliver on time, but the product has defects, we have not delivered on time.

Making a wrong decision is understandable. Refusing to search continually for learning is not.

Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.

Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

Slowness to change usually means fear of the new.

The Future, ” says Ian, in a film-trailer voice. “Coming soon, to a Present near you.

Some people that are in charge are usually less intelligent than the people who work under them. The reason why those people are in charge and you aren’t is because you have a conscience.

love is the only fire that is hot enough to melt the iron obstinacy of a creatures will

Health is a state of complete harmony of the body, mind and spirit. When one is free from physical disabilities and mental distractions, the gates of the soul open.

The harder you work the luckier you get.

I started reading the big histories and the small histories, the memoirs and so forth. At some point, I found the diary of William E. Dodd.

Hate me. Devastate me. Annihilate me. Re-create me. Re-create me. Won't you, won't you won't you re-create me.

Money gives me pleasure all the time.

The writer after all is only half the book, the other half is the reader.

Women seem to have almost unlimited capacity for forgiveness. (Since it is usually a man who needs forgiveness, this must be a racial survival trait.