The costs of poor quality are tangible; they will cost you customers and money, and ultimately affect the success of your business.

Quality combines people power and process power.

It is not enough to simply "do your best". You must strive for perfection.

Careful, intelligent listening is a crucial step on the road to organizational success.

Reason is incompetent to answer any fundamental question about God, or morality, or the meaning of life.

Just know that as long as your family thinks you're amazing, then you really are amazing.

We knew we loved making cookies and every time we did, we made people happy. That was our business plan.

I'm really lucky, because I've been able to go places and meet people you can only dream of.

It's easier to ask forgiveness than to beg for permission.

Honesty is the biggest thing I admire, respect, and look for. And it's something that's kind of disappearing in some people nowadays.

There are only two periods in a woman's life when she hopes to be taken for older than she is, under sixteen and over ninety.

The best part about being my age is in knowing how my life worked out.

There is no reason not to be motivated. You cannot always be the best. But you can do your best.

You are not wood, you are not stones, but men; And being men, hearing the will of Caesar, It will inflame you, it will make you mad.