The customer invents nothing. New products and new services come from the producer.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

You are nothing but wilderness. No constraint. No mind.You shout the word—mind, mind, mind—over and over and then you laugh, saying as I live and breathe, a slave by choice.

My tastes and inspirational artists were always rather eclectic and diverse.

Ice cream is my comfort food.

Well, the title "An Inconvenient Truth" is a way of highlighting the reasons why some people, including the president, don't seem to accept the truth.

I like being able to be a man.

a masterpiece doesn't so much transcend its time as perpetuate it; it keeps its moment alive.

To while away the day contemplating evils that might have been is to poison the happiness we already have.

That is the greatest source of my anxiety on this film [The Hobbit], is that I'm going to be lynched.

Who you are as a performer is one thing, but when you're making records, you're dealing with musicians' tastes, their goals, their wants, their needs, everyone's individual pride.

Fate can be one mean god at times.