The design is done when the problem goes away.

What you do is what matters, not what you think or say or plan.

Unless you are a fortune-teller, long-term business planning is a fantasy.

What matters is: Are you profitable? Are you building something great? Are you taking care of your people? Are you treating your customers well?

Every time something slips through the cracks, the cracks get bigger.

The best feature of a product should really be the customer service.

"Easy" is a word that's used to describe other people's jobs.

Customers don't just buy a product - they switch from something else. And customers don't just leave a product - they switch to something else

How can you expect someone to get a good day's work if they are interrupted all day?

It's simple until you make it complicated.

The only two people who can give you real feedback about your product are people who just purchased it and people who have just canceled.

She leaned into me, and when I closed my eyes, I knew I wanted nothing more than to hold her this way forever.

Man..." He blew out an exasperated breath. "Do you push everyone away this hard, or is it just me?

How it infuriates a bigot when he is forced to drag out his dark convictions!

I'm just excited to be a part of the movie [Star Wars]. It's always the particulars that are the most exciting.

If there was ever a bigger pansy than my father, it was Marcel Proust.

One who explores and knows all aspects of his life, is called self-realized.

Blissfulness does not compel you to behave in any particular way. Out of bliss, I can laugh or cry; I can sit quietly or be active in the world.

I had almost nothing published until I had something published in Sports Illustrated. I started there as a fact-checker two weeks after I got out of college and was there for almost 20 years.

An almost inexorable baseball law: A Red Sox ship with a single leak will always find a way to sink No team is worshipped with such a perverse sense of fatality.

Time is a currency you can only spend once.