The first time formal customer research is done, executives frequently are surprised by the sizeable percentage of customers who defect for service-related reasons.

Value equals benefits received for burdens endured.

Management creates an empowered state of mind in the organization by treating employees as part-owners of the business and expecting them to act like owners.

Excellence nourishes the soul.

Never fear to be wonderful.

Oppressors specialise in rasing wolves from amonst the sheep then together with the wolves devour the sheep

She was worried these thoughts would crush her if she let them come, but they didn't. You didn't know how heavy they were until you tried to lift them. You didn't know how strong you were.

Since the future is unknown, in every step forward we walk to the unknown!

I am reconciled to my death, but I detest the mode.

Success? You can't get a big head about it. When people stare at me, they could be whispering to their friend, 'That guy sucks! Have you seen him before? He's horrible.'

I have my own production company called Urban Dreams.

Always begin with the end in mind.

Life is the finest secret. So long as that remains, we must all whisper.

To emphasize style is to slight content, or to introduce an attitude which is neutral with respect to content.