The focus on process rather than purpose creates an insidious opportunity for sly employees to manipulate the system.

If your goals are ambitious and crazy enough, even failure will be a pretty good achievement.

Part of the challenge with leadership is that it's very driven by gut instinct in most cases - and even worse, everyone thinks they're really good at it. The reality is that very few people are.

We want to understand what works here rather than what worked at any other organization.

G.P.A.’s are worthless as a criteria for hiring, and test scores are worthless. We found that they don’t predict anything.

One of the applications of Big Data is giving people the facts, and getting them to understand that their own decision-making is not perfect. And that in itself causes them to change their behavior

When we see goodness in everything and everyone, we become good.

Act NOW on those ideas! As they say, you snooze you lose. Or as I say, if you BEGIN you WIN.

Whether or not Americans supported George W. Bush, they could not avoid learning about Abu Ghraib.

The point about love, the essential point, was that we loved what we loved. We did not choose. We just loved.

There's a lot of unconscious activity that goes on I think in the composition of a poem.

Lips half-willing in a doorway. Lips half-singing at a window. Eyes half-dreaming in the walls. Feet half-dancing in a kitchen. Even the clocks half-yawn the hours And the farmers make half-answers.

Far more crucial than what we know or do not know is what we do not want to know.

A hard beginnyng makth a good endyng.

You’ve never been a teenager, sweetie. You know what’s best for you.

Her tears were partly tears of happiness, for she felt that the strangeness between them was gone. She loved him now with a new love because he had made her suffer.