The greatest losses are unknown and unknowable.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

You cannot judge any man beyond your knowledge of him, and how small is your knowledge.

I have studied this Book, and I would never even dream of saying I've come to the bottom of the Word of God.

What is a butterfly? At best He's but a caterpiller drest. The gaudy Fop's his picture just.

Repentance is a rich biblical term that signifies an elemental transformation in someone's mind, heart, heart, and life.

An addict is an addict. If they're not acting out in one area, it tends to come out in another. I think there was a time when I considered myself a work addict, but that's no longer accurate.

It's been perfect. I can still ride a subway and work with great people. I can't imagine being Julia Roberts. I don't have the fortitude to withstand that kind of attention.

I always loved the idea of learning martial arts, but it wasn't until I was in my 20s that I really started doing it and taking up karate.

I'm the one who's always kissing all the boys and stuff.

You can't live off of just greasy fatty foods and stayin' up till six in the mornin' just partyin'. You gotta take care of yourself.