The hardest part of design ... is keeping features out.

Isn't one of your first exercises in learning how to communicate to write a description of how to tie your shoelaces? The point being that it's basically impossible to use text to show that

Technology may change rapidly, but people change slowly. The principals [of design] come from understanding of people. They remain true forever.

When a device as simple as a door has to come with an instruction manual—even a one-word manual—then it is a failure, poorly designed.

Also note that invariably when we design something that can be used by those with disabilities, we often make it better for everyone

I believe that robots should only have faces if they truly need them

Design is really an act of communication, which means having a deep understanding of the person with whom the designer is communicating.

Innocence lost is not easily regained. The designer simply cannot predict the problems people will have, the misinterpretations that will arise, and the errors that will get made.

Knowing how people will use something is essential

Complexity is acceptable as long as it is intelligible and necessary. We want to avoid needless complications.

The major problems facing the development of products that are safer, less prone to error, and easier to use and understand are not technological: they are social and organizational.

Healing from childhood abuse is not going mad, it is going sane.

I don’t have time to worry about something as petty as what I look like.

I spent five years in prison, a free man for the first time in my whole life.

kar.a.bek.i.an (n.); (from Rabo Karabekian, U.S. 20th Cent. painter). Fiasco in which a person causes total destruction of own work and reputation through stupidity, carelessness or both.

The extraordinary lies in the path of ordinary people.

There's a lot of sympathy, but some people in America don't care. They think Syria is a very faraway place and that it's none of their business.

Transformation al leaders don't start by denying the world around them. Instead, they describe a future they'd like to create instead.

Let's face it, life is a constant challenge. It's full of unexpected detours that no one but you can navigate.

And it will fall out as in a complication of diseases, that by applying a remedy to one sore, you will provoke another; and that which removes the one ill symptom produces others.

I had a ploughman's lunch the other day. He wasn't very happy.