The job of senior management is to cultivate an environment where store managers can learn from the market and from each other.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

I'd much rather be a woman than a man. Women can cry, they can wear cute clothes, and they are the first to be rescued off of sinking ships.

Reading what you want, and having one book lead to the next, is the way I found my discipline.

My ginger tabby cat Oscar - he's got his own passport - he comes everywhere with me.

The biblical purpose of every conversation you have, in every personal interaction, is that they person who hears you will receive grace.

Look where we stand in the world on education. We're at the bottom of the list. So it's obviously not working.

We hold each other's lives in our open hands, not in clenched fists.

We're all here to figure out how to best give ourselves away.

Children are so precious.

You can wear anything as long as you put a nice pair of shoes with it.

Cronenberg's a lot of fun, and that a lot of people don't know watching his movies. He doesn't take himself seriously. He's still reinventing himself.