The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.

You don't learn to walk by following rules. You learn by doing, and by falling over.

The balloons only have one life and the only way of finding out whether they work is to attempt to fly around the world.

Do not be embarrassed by your failures, learn from them and start again.

Train people well enough so they can leave, treat them well enough so they don't want to.

If you look after your staff, they'll look after your customers. It's that simple.

Listen more than you talk. Nobody learned anything by hearing themselves speak.

Business opportunities are like buses, there's always another one coming.

If somebody offers you an amazing opportunity but you are not sure you can do it, say yes-then learn how to do it later!

Never take your eyes off the cash flow because it's the life blood of business.

If people aren't calling you crazy, you aren't thinking big enough.

The more I see of the representatives of the people, the more I admire my dogs.

We may not have sewage, drinking water, and Olympic gold medals, but we do have democracy.

I never knew I had the power to hurt him, only that he possessed the power to hurt me.

Litigants obey the verdict of a tribunal solely on the premise that there is an objective rule of conduct, which they both accept.

If you want to become fully mature in the Lord, you must learn to love truth. Otherwise, you will always leave open a door of deception for the enemy to take what is meant to be yours.

...An honest conversation with anyone is a form of praying.

I don't get to do as much sightseeing as I would like to.

I've been on the campaign trail so long, some of my wine has turned to vinegar.

There was a time, in the nineteenth century, for example, when women spoke mostly about the house, children, birth, and so forth, because it was their domain. That's changing a little, now.