The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

When the mind is steady, it will not create any vibrations, and therefore one will get the result. Along with that, if there is purity of chit, then one will surely be able to get his work done.

If you want to understand yourself, Then do not examine yourself.Just love yourself more sincerely, More soulfullyAnd more self-givingly.

I don't feel famous and I didn't want my autobiography to be like a Paris Hilton story.

Gentleness, self-sacrifice and generosity are the exclusive possession of no one race or religion.

Scripture tells us to "run with endurance the race that is set before us." As we do, may God hold close those who’ve been taken from us too soon.

I would have liked to be a comedian in the '20s, or maybe even a comedian on the Mayflower and have a statue somewhere.

McLaggen makes Grawp look like a gentleman.

Let us respect even error when it has its source in virtue.

If a word in the dictionary were misspelled, how would we know?

There's nothing cooler than someone explaining to you, as if it was easy, how they create antimatter. And they kept saying things like, "Well obviously you know that..."