The manager is a servant. His master is the institution he manages and his first responsibility must therefore be to it.

The most important thing in communication is hearing what isn't said.

Management is doing things right; leadership is doing the right things.

The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic.

Only three things happen naturally in organizations: friction, confusion, and underperformance. Everything else requires leadership.

Culture eats strategy for breakfast.

What gets measured gets managed.

The leader of the past was a person who knew how to tell. The leader of the future will be a person who knows how to ask.

Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.

The key to greatness is to look for people's potential and spend time developing it.

The purpose of information is not knowledge. It is being able to take the right action.

If you are irritated by every rub, how will your mirror be polished?

I'll never throw these small things away. There will never be a time when I don't want them, all the tiny parts of Cal that made a life.

The horror of Hell is an echo of the infinite worth of God's glory.

We should vigorously debate policy differences. We have too much all-or-nothing in American politics.

Footnote: 79) The anchor is gigantic and must weigh a hundred tons, and -- delightfully -- it really is anchor-shaped, i.e. the same shape as anchors in tattoos.

A pen connects you to the paper. It definitely matters.

Even if you're not going anywhere, don't get in the way.

If there's a truth and nobody knows it, is it still true? Or is it like a light burning in a locked, shuttered house that nobody will ever get to see?

Just because it's not nice doesn't mean it's not miraculous.

The greatest invention in the world is the mind of a child.