The more diverse your team, the better you'll be at identifying what a diversity of users perceive as problems.

Given the increasing diversity among customers and employees, organizations that attend to cultural intelligence are more successful.

Culturally intelligent innovation begins with changing our impulse from Why can't you see it like I do? to Help me see what I might be missing!

Developing an explicit decision-making process upfront for how you will make that decision will help alleviate conflict and gridlock when you actually need to decide.

Minimization is what happens when we take the "world is flat" idea too far...and act as if people everywhere are the same (and thereby minimizing the differences).

I never expected my graduate degrees to give me all the practical how-to's that can perhaps only be learned through the school of hard knocks.

Culturally intelligent leaders will not assume they know what will build trust with clients or staff. Instead, they'll discover what's most important for communicating and building trust.

Becoming a culturally intelligent innovators starts with something as basic as exercising self-control.

Trust is consistently seen as a make or break component of innovation - particularly because the freedom to fail is an important part of innovation.

Most people probably become more jaded the longer they work in the world of work.

The best way to improve perspective taking is to see users up close.

Ideas are the seeds of invention and actions are the fertilizers.

I keepholding upthe mirror of the sun, so you can see the stunningreflections of everythingyou’re becom-ing.

The horse does of two things. He does what he thinks he's supposed to do, or he does what he thinks he needs to do to survive.

One eye-witness is of more weight than ten hearsays.

A cold heart is my protection mechanism. I don't really feel anything for anyone.

The most painful thing in life is to wake up from a dream and find no way out. Dreamers are fortunate people. If no way out can be seen, the important thing is not to awaken the sleepers.

I have always been curious about other people. I wonder what goes on in their minds, whether they are good, or bad and I wonder about their lives.

I created a vision of David in my mind and simply carved away everything that was not David.

The imperfect is our paradise. Note that, in this bitterness, delight, Since the imperfect is so hot in us, Lies in flawed words and stubborn sounds.

Individually and collectively, Cherokee people possess an extraordinary ability to face down adversity and continue moving forward.