The most important figures for management of any organization are unknown and unknowable.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

Was walking aimlessly towards the endUntil I saw a glimmer of hopeA light so brightThought it would change my life And show me where to go

Humility is not just declaring that you are not God. It is deciding daily to not be God.

The greatest rewards lie in the unknown.

I do not do free e-books. I occasionally like to eat that thing you people call "food".

Every technology, including the printing press, comes at some price.

I'm a self-taught musician, so I never really had the restrictions of any one instrument. I would always just sort of pick up instruments and make noise with 'em.

I wasn't eating. I wasn't sleeping. All I was doing was cocaine. I stayed awake for about two weeks, locked in my bedroom. I went down from a 142 pounds to 110 pounds.

New Zealanders have conventions and pleasantries, but we are direct. We are encouraged to be transparent with our behavior and not to employ passive aggression.

Evangelism is a cross in the heart of God.

Pain and disease awaken us to convictions which are necessary to our moral condition.