The most important things cannot be measured.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

Everyone calls himself a friend, but only a fool relies on it: nothing is commoner than the name, nothing rarer than the thing.

I want wings. That's all I've ever wanted.

Perhaps it was a passing moment of madness after all. There is no trace of it any more. My odd feelings of the other week seem to me quite ridiculous today: I can no longer enter into them.

All business is basically about customers and marketing and making money and capitalism and winning and promoting it and having something someone really wants.

Growth and fulfillment come from abandoning old practices and embracing new ones.

I asked you what you wanted and you said you didn't want anything. And I told you I wasn't planning on giving you anything; I was planning on giving you something.

Boy, I'd hate to shoot on tape or disc or whatever the hell they're talking about. I love film.

When your mind is empty of prejudices you can see the Tao. When your heart is empty of desires you can follow the Tao.

I like the idea of there being times when even words cost so much you used them sparingly. I have known a lot of old men and women who talked as if they were paying Western Union by the word.

In philosophy, as in politics, the longest distance between two points is a straight line.