The only way to go further than you've been is to take an extra step.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

There is no question that there is an unseen world. The problem is, how far is it from midtown and how late is it open?

I love my love with a b because she is peculiar.

We have mainly been taught to just stay in the church, be faithful, serve the church, and serve the man of God.

There was an old brochure for the American Academy of Dramatic Arts with a quote from Robert Redford or someone, that said, "You're only as good as you dare to be bad."

When I get nervous, I get word vomit.

It is not surprising that honest and well-informed experts can disagree about facts. But beyond the disagreement about facts, there is another deeper disagreement about values.

In a strange way, becoming a grandfather is like starting your life over.

Art awakens a sense of real by establishing an intimate relationship between our inner being and the universe at large, bringing us a consciousness of deep joy.

Heretics think false things about God and call it their faith.

If I suddenly disappear from the music world, you might see Hikaru Utada working as a helper at some inn in Atami.