The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

Think before you speak…… think before you don’t.

Not even a thousand tears can wash away the feelings I still have for you.

When it's hard and you are doubtful, give more.

The universe is made up of vibrating, pulsing light. When our attention level drops, we don't see that. Instead we see what appears to be a solid material world.

The first time at age 5 and a half, when I took a racket in my hands and my father fed me some balls, I made 50 backhands in a row - didn't miss a single one.

With a rasping cough, the vampire shakes its head. "It was you who called us. All of you, with your war. The roar of your cannons shook us from our quiet graves.

Your life is big. Keep reaching.

What signifies the sound of words in prayer without the affection of the heart, and a sedulous application of the proper means that may naturally lead us to such an end?

The sudden hand of Death close up mine eye!

The jury system has come to stand for all we mean by English justice. The scrutiny of 12 honest jurors provides defendants and plaintiffs alike a safeguard from arbitrary perversion of the law.