The problem is that most courses teach what is wrong.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

The wish to gain complete possession of somebody is expressed most plainly by jealousy. Jealousy is never a sign of love. It only indicates fear of not being able to hold another person.

Most people are clever because they don't know how to be honest." William Gaddis, The Recognitions.

A fool is someone whose arrogance is only surpassed by his ignorance.

Statism is an unnatural disaster.

Have you ever noticed that even if God allows you to have a dream, you're expected to work to make it happen?

[Statistics are] the only tools by which an opening can be cut through the formidable thicket of difficulties that bars the path of those who pursue the Science of Man.

We often refuse to accept an idea merely because the tone of voice in which it has been expressed is unsympathetic to us.

It is by those who have suffered that the world has been advanced.

There is in guerrilla warfare no such thing as a decisive battle; there is nothing comparable to the fixed, passive defense that characterizes orthodox war.

Service cannot be expected from a friend in service; let him be a freeman who wishes to be my master.