The process is not just the sum of its parts.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

Every poet has his dream reader: mine keeps a look out for curious prosodic fauna like bacchics and choriambs.

If money is spent in the wrong way, then ‘control’ the spending and if the money is spent in the right way, then ‘decontrol’ the spending.

Scripture, empowered by God’s Spirit, is the instrument that brings people to salvation.

By faith in [Jesus] we can be forgiven of our sins and know the joy of following Him every day.

When you make content, you try things, and they don't always work. You learn from it and figure out what's next.

I don't think you get many chances to break the mold of who you are.

Real women are fat. And thin. And neither. And both. And otherwise.

For a long time I wanted to be special and to stick out amongst the crowd. Something I yearn for now is to be one of many.

I remember the time I said, 'I don't think you love yourself. You need to learn to love yourself.'

The ability to hurt someone is usually in direct proportion to how much that person cares about you.