The secret is to be prepared, to draw on the strengths of the people around you, and most importantly, to instill confidence that your team will step up and find a solution.

What I've come to realize is that emotional intelligence, which I define as buoyancy, was the only way I knew how to lead, and is, in my option, the only way to inspire real change.

As buoyancy is not contrary to other characteristics of leadership, including decisiveness, accountability and performance standards, I don't ever think it can be self-defeating.

At the end of the day it's really easy to be a great leader when things are going well. The real test, whether or not you believe in being an emotionally intelligent leader, is when things go wrong.

As a sensitive and highly intuitive person in the command-and-control corporate world, I always felt miscast.

Mandela stands alone in possessing all of the qualities of other great men, but has one quality which is transcendent... his ability to forgive and to place others above himself.

My grandfather used to say to me when I was a boy, "Getting knocked down is no big prize - it's getting up that's the real trick." I couldn't agree more.

True buoyant leaders can never communicate in percentage points, or charts and figures. First and foremost, they must be storytellers, communicating with their hearts, not heads.

Maintaining patience, being generous, and helping your peers takes time, and no small amount of emotional fortitude. But it brings an exponential difference in your team's ability to problem-solve.

As I was coming up in business, screwing up was not an option in any form.

Survival in the demand economy depends on and requires experimentation, risk taking, and trial and error.

Let it shine, the light in you. Oh, and that's delighting me! Various colors shining through. Elated, it fills my soul with ecstasy.

Pan, who and what art thou?" he cried huskily."I'm youth, I'm joy, " Peter answered at a venture, "I'm a little bird that has broken out of the egg.

Respect. Have it not only for others, but also for yourself.

When a monk complained about the world's evil, the Buddha stretched his hand toward the Earth: "on this Earth I attained Liberation".

You don't need anybody to tell you what is right or wrong. What you need, perhaps, is someone to show you how to come to those understandings.

It is not my fault that my parents own the world's largest collection of black Santas.

Belief in yourself is what happens when you know you've done the thing things that entitle you to success.

People are hungry for stories. It's part of our very being.

...no-one is finally dead until the ripples they cause in the world die away... The span of someone's life, they say, is only the core of their actual existence.

Ending racial discrimination in jury selection can be accomplished only by eliminating peremptory challenges entirely.