The true business of every company is to make and keep customers.

The most important thing in communication is hearing what isn't said.

Management is doing things right; leadership is doing the right things.

The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic.

Only three things happen naturally in organizations: friction, confusion, and underperformance. Everything else requires leadership.

Culture eats strategy for breakfast.

What gets measured gets managed.

The leader of the past was a person who knew how to tell. The leader of the future will be a person who knows how to ask.

Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.

The key to greatness is to look for people's potential and spend time developing it.

The purpose of information is not knowledge. It is being able to take the right action.

If you leave your dreams on your pillow, you might as well just stay in bed. To make dreams come true you’ve got to get up and take action.

Sometimes a person needs to hear you forgive them so they can start to forgive themselves.

I finally decided what I want to be when I grow up - late.

We must interpret a bad temper as a sign of inferiority.

Kids are truthful by nature.

The errors of the intellect are fatal, still more dangerous than those of the heart.

If I have accomplished anything in life it is because I have been willing to work hard.

I seem to have very few casual readers, only passionate and appreciative ones.

I think those who have wanted regime [of Bashar Assad] change have made a mistake.

You have only always to do what is right. It will become easier by practice, and you enjoy in the midst of your trials the pleasure of an approving conscience.